Carpet Cleaning N16 Service Terms and Conditions

These Terms and Conditions govern the provision of carpet and related cleaning services by Carpet Cleaning N16 to residential and commercial customers. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

Customer means any individual or business who requests or receives services from Carpet Cleaning N16.

Company means Carpet Cleaning N16, the cleaning service provider.

Services means carpet, rug, upholstery, and related cleaning services provided by the Company, including any additional services agreed with the Customer.

Premises means the property at which the Services are to be provided.

Booking means a request by the Customer for Services that has been accepted and confirmed by the Company.

2. Scope of Services

The Company provides carpet, rug, upholstery, and related cleaning services within its designated service area, including but not limited to properties in and around the N16 postcode. The specific Services, date, time, and location will be agreed at the time of booking.

The Company reserves the right to refuse or discontinue Services where, in its reasonable opinion, the Premises are unsafe, unsuitable, or access is restricted in a way that prevents the work from being carried out properly.

3. Booking Process

Bookings may be made by the Customer through the Company’s accepted communication channels, including website forms or other methods notified by the Company from time to time.

At the time of booking, the Customer must provide accurate and complete information, including the address of the Premises, type and size of areas or items to be cleaned, parking and access details, and any particular conditions that may affect the work.

The Company will confirm acceptance of a booking and provide an estimated time of arrival. Any time or date given is an estimate only and not a guarantee. The Company will use reasonable efforts to meet agreed times but will not be liable for delays caused by circumstances beyond its control, including traffic, weather, or access issues.

For larger jobs or commercial work, the Company may request an on-site assessment prior to confirming the booking, in order to provide a more accurate quotation and determine the appropriate methods and equipment.

4. Quotations and Pricing

Quotations may be provided based on information received from the Customer or following an on-site assessment. All quotations are given in good faith but are subject to change if the information provided is incomplete or inaccurate, or if the actual condition or size of the areas to be cleaned differs significantly from that described by the Customer.

Unless otherwise stated, prices are quoted for standard cleaning processes only. Additional charges may apply for heavily soiled areas, stain removal treatments, pet odour treatments, moving large items of furniture, or work outside standard hours, provided such charges are explained to the Customer in advance where practicable.

The Company reserves the right to adjust its prices from time to time. The price at the time of booking will apply to the confirmed Service, provided the details of the booking are not changed by the Customer.

5. Customer Obligations and Access

The Customer is responsible for providing the Company with safe and reasonable access to the Premises at the agreed time. This includes ensuring that any necessary permissions are in place and that the Company’s operatives can park and unload equipment without undue delay or restriction, where possible.

The Customer must ensure that electricity and water are available at the Premises for the duration of the Service, where these are reasonably required for the completion of the work.

The Customer is responsible for removing small and fragile items, valuables, and personal belongings from the areas to be cleaned prior to the arrival of the Company. The Company will not be obliged to move items such as heavy furniture, electrical equipment, or personal effects and will not be responsible for delays or incomplete work where the area is not adequately prepared.

Where children, pets, or vulnerable individuals are present, the Customer must ensure that they are kept away from the areas being cleaned and from the Company’s equipment for safety reasons and to allow the work to be carried out effectively.

6. Payments and Terms

Unless otherwise agreed in writing, payment is due in full upon completion of the Services at the Premises. The Company accepts payment by the methods it makes available at the time of the Service.

For certain bookings, including larger or commercial jobs, the Company may require a deposit or full advance payment. Any such requirement will be explained to the Customer at the time of booking.

If an invoice is issued with agreed payment terms, the Customer must pay the full amount by the due date shown on the invoice. In the event of late payment, the Company reserves the right to charge reasonable interest or administrative fees in line with applicable law.

All amounts due to the Company must be paid without set-off, deduction, or counterclaim, unless otherwise agreed by the Company in writing.

7. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by providing notice to the Company within its standard operating hours. Where possible, the Company requests at least 24 hours’ notice prior to the scheduled appointment time for standard residential bookings, and at least 48 hours’ notice for larger or commercial bookings.

Where adequate notice is provided, any deposit paid may be transferred to a rescheduled appointment, or refunded where applicable, subject to the Company’s reasonable administrative processes.

If the Customer cancels or reschedules with less than the required notice period, the Company reserves the right to charge a cancellation fee, which may be up to a reasonable percentage of the quoted price, to cover lost time and costs incurred.

If the Company needs to cancel or reschedule a booking, it will give the Customer as much notice as reasonably practicable and offer an alternative appointment. The Company will not be liable for any indirect loss, such as loss of profit or inconvenience, arising from such cancellation or rescheduling, provided that it uses reasonable efforts to minimise disruption.

8. Service Standards and Limitations

The Company will carry out the Services with reasonable skill and care, using methods and products appropriate for the type of material and level of soiling, as judged by its trained operatives.

The Customer acknowledges that certain stains, odours, or damage may be permanent and cannot be fully removed by cleaning. The Company does not guarantee complete removal of all stains or odours but will use reasonable efforts to achieve the best possible results in the circumstances.

Drying times can vary depending on ventilation, temperature, humidity, and the type of material. Any estimates given for drying times are approximate. The Customer is responsible for ensuring the areas are adequately ventilated and for preventing walking on or using damp carpets or upholstery until they are safe and dry.

The Company will not be responsible for pre-existing damage, wear, fading, discolouration, shrinkage, or other inherent defects in carpets, rugs, or upholstery. Where the Company considers that cleaning may pose a risk of damage, it may advise against proceeding or may request that the Customer confirm in writing that they wish to go ahead at their own risk.

9. Liability and Insurance

The Company maintains public liability insurance and, where applicable, employers’ liability insurance in connection with the Services it provides.

The Company’s liability for loss or damage arising from negligence, breach of contract, or otherwise shall be limited to the direct cost of repair or replacement of the affected item, up to the reasonable value of the service provided for that item and subject to the terms of the Company’s insurance. The Company shall not be liable for any indirect or consequential loss, including loss of profit, loss of use, or loss of opportunity.

Nothing in these Terms and Conditions shall exclude or limit liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.

The Customer must notify the Company in writing of any alleged damage or dissatisfaction with the Services within 48 hours of completion. The Company shall be given a reasonable opportunity to inspect the issue and, where appropriate, to re-clean or otherwise remedy the situation before any third party is engaged to undertake remedial work.

10. Waste Handling and Environmental Regulations

The Company will handle and dispose of any waste generated as part of the Services in accordance with applicable waste management and environmental regulations. This may include the collection and removal of used cleaning solutions, residues, and limited quantities of debris arising directly from the cleaning process.

The Services do not include removal or disposal of household rubbish, bulky waste, construction waste, or hazardous materials. The Customer is responsible for ensuring that such items are not presented as part of the cleaning work and are instead managed through appropriate waste disposal channels.

Where any waste must remain on the Premises following completion of the Services, the Company will leave it in a safe and tidy condition, and will advise the Customer of any specific handling or disposal requirements where reasonably necessary.

11. Customer Property and Keys

If, by prior arrangement, the Customer provides keys or access codes to the Premises, the Company will take reasonable care to ensure their security and return them once the Services are completed. The Customer is responsible for ensuring that any keys supplied are clearly labelled and that the Company can securely access the relevant areas.

The Company shall not be responsible for loss or damage arising from faults in locks, alarms, or security systems, or for any circumstances where third parties have access to the Premises outside of the Company’s control.

12. Complaints and Dispute Resolution

The Company aims to provide a high standard of service and welcomes feedback from Customers. Any concerns or complaints should be raised as soon as possible, ideally within 48 hours of the Service, so that the Company can investigate and respond promptly.

The Company will review all complaints fairly and may offer re-cleaning, partial refund, or other reasonable remedy where appropriate and where the Company is found to be at fault.

If a dispute cannot be resolved directly between the parties, either party may seek to resolve the matter through appropriate legal channels, subject to the governing law and jurisdiction provisions set out in these Terms and Conditions.

13. Amendments to Terms and Conditions

The Company reserves the right to amend these Terms and Conditions from time to time. The updated version will apply to any new bookings made after the date on which the amendments take effect. The version in force at the time of booking will apply to that specific Booking unless otherwise agreed in writing.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

15. General Provisions

If any provision of these Terms and Conditions is held to be invalid or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy, nor shall any single or partial exercise preclude any further exercise of that or any other right or remedy.

These Terms and Conditions, together with any Booking confirmation or written agreement issued by the Company, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or arrangements, whether oral or written.